EAP Management Consulting Knowledgebase
A living archive of resources for the development and advancement of
management consulting skills for Employee Assistance Professionals
Bibliography for EAP Management Consulting Skills

Table of Contents

  1. EAP-Specific Titles Relating to Management Consulting
  2. Generic Titles Relating to Management Consulting
  3. Titles to Develop Business Acumen
  4. Titles to Develop Managers


EAP-Specific Titles Relating to Management Consulting

"EAPs As Risk Managers" in The Journal of Employee Assistance; Apr-04

  • Derr, Dennis W

The Experience of Providing Management Consultation to Supervisors and Administrators for Employee Assistance Program Directors in Higher Education

  • Fink Myers, Nancy; University of Nebraska - Lincoln; 2000; 192 page dissertation

Consultation Skills for Mental Health Professionals

  • Sears, Richard; Rudisill, John; Mason-Sears, Carrie; Wiley; 2005; 552 pp

"From Management Consultation to Management Development;" in The Employee Assistance Handbook

  • Zimmerman, James and Oher, James; Wiley; 1999; pp 457-478

Generic Titles Relating to Management Consulting

The Consultant's Calling: Bringing Who You Are to What You Do

  • Bellman, Geoffrey M; Jossey-Bass; 2002; 238 pp
  • [editor's note: good primer for the brand new consultant]

Flawless Consulting: A Guide to Getting Your Expertise Used

  • Block, Peter; Pfeiffer; 1999
  • [editor's note: the 'bible' of foundational principles in management consultation]

The Performance Consultant's Fieldbook: Tools and Techniques for Improving Organizations and People

  • Hale, Judith; Pfeiffer; 2006; 300 pp

New! FYI: For Your Improvement, A Guide for Development and Coaching

  • Lombardo, Michael M. and Eichinger, Robert (2009); 5th edition, Lominger Ltd. Inc., Minneapolis, MN

Review: This is a development guide for managers, feedback givers and executive and management coaches. It contains 167 Leadership Competencies from one of the most recognized systems for leadership development: Lominger (now Korn/Ferry) and used by The Center For Creative Leadership. Each competency is described behaviorally. The authors include 10 tips for any motivated person to improve their leadership or management ability. This is also a good resource for EAP consultants who want to help managers and supervisors articulate performance gaps and performance expectations in writing. It is expensive ($95-$105) but is well worth it if you are consulting with or coaching supervisors and managers or trying to develop yourself.
- Reviewed by Jordan Goldrich, Partner; Leadership and Organization Development; CUSTOMatrix, Inc. jgoldrich@customatrix.com

Million-Dollar Consulting: The Professional's Guide to Growing a Practice

  • Weiss, Alan; McGraw-Hill; 2002; 292 pp

The Power of Appreciative Inquiry: A Practical Guide to Positive Change

  • Whitney, Diana; Trosten-Bloom, Amanda; Cooperrider, David; Berrett-Koehler Publishers; 2003; 266 pp


Titles to Develop Business Acumen

Organizational Learning II: Theory, Method, and Practice

  • Argyris, Chris and Schon, Donald; Addison-Wesley; 1996

Managing Transitions: Making the Most of Change

  • Bridges, William; Addison-Wesley; 1991

New! The Human Resource Problem-Solver's Handbook

  • Joseph D. Levesque; McGraw-Hill Companies (January 1992)

The Human Resource Problem-Solvers Handbook is a thick, much more in-depth look at HR policies, employment law, and behavioral issues regarding almost anything imaginable. Its value is keeping the HR manager's neck out of the noose and by inference, the EA professional's neck as well. This book allows the EA professional to acquire extensive command of the key behavioral issues businesses face and that HR managers and managers must tackle so you don't sound like a dummy in a meeting around a large conference room table. (Well, at least the risk is reduced, and you may teach them something.)
- Reviewed by Dan Feerst, MSW, LISW; WorkExcel.com

SPIN Selling

  • Rackham, Neil; Gower Publishing; 1995

The Corporate Culture Survival Guide

  • Schein, Edgar; Jossey-Bass; 1999

The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization

  • Senge, Peter; Roberts, Charlotte; et al; Currency Doubleday; 1994
  • [editor's note: after Flawless Consulting, the most-referenced book by those interviewed]

The Consultant's Toolkit: High-Impact Questionnaires, Activities and How-to Guides for Diagnosing and Solving Client Problems

  • Silberman, Mel; McGraw-Hill; 2000; 354 pp
  • [editor's note: the inventories & assessments in this book provide excellent examples of business-literate questions to ask in management consultations]


Titles to Develop Managers

New! The Manager's Troubleshooter: Pinpointing the Causes and Cures of 125 Tough
Day-to-Day Problems

  • Clay Carr, Mary Albright; Prentice Hall; 2 Sub edition (January 15, 1996)

Review: The Managers Trouble Shooter presents 125 major supervision problems, and along with each "people issue", 5-6 different possibilities for what is going on in that situation and what to do about earch one based on its likelihood. It should be standard "issuance" within any industrial social work, EAP course, or related workforce training curriculum where consultative skills will be needed. It is an especially valuable tool for the traditional mental health professional who finds him- or herself suddenly thrust into--or picked for the EA role. If you want to rid yourself of 50% of your insecurity in these situtions, these books are a must.
- Reviewed by Dan Feerst, MSW, LISW; WorkExcel.com

Motivation Management: Fueling Performance By Discovering What People Believe About Themselves and Their Organizations

  • Green, Thad; Davies-Black Publishing; 2000; 259 pp

Motivational Management: Inspiring Your People for Maximum Performance

  • Hiam, Alexander; American Management Association; 2003; 268 pp

Treat People Right! How Organizations And Individuals Can Propel Each Other Into A Virtuous Spiral Of Success

  • Lawler, Edward E.; Jossey-Bass; 2003; 261 pp

Built to Change: How to Achieve Sustained Organizational Effectiveness

  • Lawler, Edward E; Worley, Chris; Porras, Jerry

Feedback and Organizational Development: Using Data-Based Methods

  • Nadler, David; Addison-Wesley; 1977
New! A-HA! Performance: Building and Managing a Self-Motivated Workforce
  • Walker, Doug, (2007); John Wiley & Sons, Inc., Hoboken, New Jersey

Review: Doug Walker has translated William Glasser’s “Reality Therapy” and William Powers’ “Control Theory Psychology” into an easy to read, highly usable model for Executives, Managers and Supervisors to identify and leverage intrinsic motivation with their reports. The book includes an adaptation of Glasser’s model of how the brain takes in information and produces behavior. Doug covers the 7 key leverage points for intrinsic motivation and how to direct the coaching and/or management conversation to uncover and leverage them. The book outlines a very effective coaching model for managers and supervisors to use with employees and also a brief conflict resolution model. I have used both these models effectively in executive and management coaching, organization development consultation, EAP Supervisor Referrals and EAP Workplace Conflict Resolution.
- Reviewed by Jordan Goldrich, Partner; Leadership and Organization Development; CUSTOMatrix, Inc. jgoldrich@customatrix.com

Coaching for Performance

  • Whitmore, John; Nicholas Brealey Publishing; 2002

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